Definition of Personal Information

This refers to information relating to an individual customer (hereinafter referred to as "personal information") that can identify that individual customer, such as the customer's name, address, telephone number, etc. It also includes information that can identify an individual by combining and matching with other information.

Purpose of use of personal information

Personal information entrusted to us by customers will not be used for any purposes other than those listed below.

Sending samples, responding to inquiries, and shipping and contacting customers about ordered products.

Publishing and sending email newsletters, and shipping and contacting customers for gift campaigns.

Any other contact with customers that is necessary to ensure the smooth provision of our services.

 

Management of personal information

In accordance with the Personal Information Protection Act, our site implements systematic safety management under the supervision of our site's Customer Information Manager to ensure that employees do not come into contact with personal information in an inappropriate manner.

We limit the use of personal information to only employees who need it for business purposes, and we have established rules regarding the storage and management of media containing personal information and taken preventive measures to protect personal information.

Personal information stored in the system will be made available only to employees who need it for business purposes.

Provision of personal information to third parties

We will not disclose personal information to third parties without the customer's consent, except in the following cases:

 

When requested by a public institution such as a court or police based on laws and regulations.

When there are special provisions in laws and regulations.

When there is a risk of harm to the life, body, or property of the customer or a third party, and the consent of the person in question cannot be obtained.

When it is necessary to protect or defend our rights, property, or services from actions that violate laws and regulations, our terms of use, or precautions, and the consent of the person in question cannot be obtained.

When a customer requests the disclosure of personal information, we will disclose it only if we can confirm that you are the person in question. To confirm your identity, please mail us a copy of something that proves your identity (driver's license, insurance card, etc.). We will disclose the information as soon as we have confirmed that you are the person in question after confirming the details.

Personal information collected from customers may be entrusted to a business outsourcing company that has concluded a "confidentiality agreement" regarding personal information. We will not entrust it to a third party except when we entrust the handling of personal information to the extent necessary to achieve the purpose of use clearly stated to the customer. We will not provide your personal information to a third party except when required by laws and regulations or when we entrust business to the extent necessary to achieve mail order business.

 

Management of personal information

In order to keep our customers' personal information accurate and up-to-date, and to prevent unauthorized access to, loss, damage, falsification, leakage, etc. of personal information, we take necessary measures such as maintaining the security system, establishing a management system, and providing thorough employee education, and implement safety measures to strictly manage personal information.

Purpose of Use of Personal Information

The personal information entrusted to us by our customers will be used to send e-mails and documents to contact you, inform you about our business, and answer your questions.

Prohibition of disclosure or provision of personal information to third parties

We will properly manage personal information entrusted to us by our customers and will not disclose such information to third parties except in the following cases:

・When the customer's consent has been obtained

・When disclosure is required by law to a contractor to provide the service the customer desires

・When disclosure is required by law

 

Safety measures for personal information

We take thorough security measures to ensure the accuracy and safety of personal information.

Inquiry of the person in question

If you wish to inquire about, correct, or delete your personal information, we will respond after verifying your identity.

Compliance with and review of laws, regulations, and norms

We will comply with Japanese laws and other norms that apply to the personal information we hold, and will review the contents of this policy as appropriate and strive to improve it.

 

inquiry

For inquiries regarding this policy, please contact the following:

Company name: Ten Fields Factory Co., Ltd.

Address: 9F Keihanna Plaza, 1-7 Hikaridai, Seika-cho, Soraku-gun, Kyoto 619-0237

Telephone: 0774-66-6994, Toll-free: 0120-705-800

Fax: 0774-66-6995

Email: info@taiyoukou-t.jp